Shipping, Cancellation, and Return Policy

Shipping

All orders over $100 receive FREE SHIPPING in the US and for APOs including Hawaii and Puerto Rico. Some products due to weight restrictions may have a handling fee.

Shipping FAQ:

  • Multiple orders cannot be combined after they are placed.
  • Address cannot be changed after orders are placed, please make sure your information is accurate upon checkout.
    • LKC is not responsible for delivery issues due to incorrectly entered addresses.
  • Shipping overage from multiple orders cannot be refunded.
  • Once orders are placed, they are in queue at our fulfillment center and cannot be cancelled.
  • Lighthouse Kids Co. is not liable for any lost packages - if it is marked as delivered, we are not responsible for your package.  Please reach out to your local post office to figure out a resolution.

USA Shipping

Lighthouse Kids Co. is happy to announce FREE first-class/standard shipping on all orders of $100 or more within the contiguous United States as well as to APO/FPO. We also ship to US Territories, Alaska, and Hawaii. We also ship priority to Puerto Rico.

  1. All packages are shipped with a tracking number.
  2. Orders $250+ will be shipped with signature required upon receipt.
  3. Please note that with standard shipping, your order can take up to 7-10 business days to arrive.

Shipping Times

At Lighthouse Kids Co. we want to make sure you receive your orders fast! We ship within 24-48hrs, Monday through Friday, 9:00am EST - 12:00pm EST.

Cancellation Policy:

Unfortunately, once an order is placed it goes to our fulfillment department and it cannot be cancelled.  Pre-Orders cannot be cancelled.  Custom orders cannot be cancelled.

If for some reason the item you ordered needs to be returned, please keep reading below.

Return Policy

At Lighthouse Kids Co. your satisfaction is our primary concern, if for some reason you are not happy with your purchase, you may return it, please see our policies below.

Instructions For All Returns

      • Return requests must be made within 7 days of purchased date (for in-store customers) or within 7 days of received date for online orders. (Received date means the date the item was marked as "delivered" to the shipping address you provided.
      • All returns must be post marked within the 7 days of your received/delivered date.
      • We can only guarantee the return of new, unused, unwashed items in their original condition. Original condition means free of any odor, smoke, perfume, lint, pet hair, etc. Items must include original tags and packaging (if applicable).
          • If a coupon code was used for a discount or for free merchandise and your order falls below the minimum dollar threshold required to receive the free merchandise, the free merchandise must be returned unwashed/unused in original packaging or the value of the free merchandise will be deducted from your refund. If a discount was used, it will also be deducted from your refunded amount. If your order was shipped with free shipping, the original shipping costs will be deducted from all returns processed for a refund. Returns for store credit will not incur a deduction for the original shipping costs.
          • You must contact Lighthouse Kids Co. at support@lighthousekidscompany.com to obtain a Return Authorization Number prior to returning your merchandise.
          • Please note that Return shipping costs are the sole responsibility of the buyer. We highly recommend that you purchase package insurance and tracking/delivery confirmation to ensure that your package is delivered to us. Lighthouse Kids Co. is not responsible for lost, damaged, or undelivered packages.
          • Once we receive your package and all returned items are in returnable condition, we will issue you back your funds in the same method used to pay for your order.
          • Processing of a refund may take up to 7 business days.
          • Custom items such as phone cases, seconds sale items, and pre-orders cannot be returned.